Refund and Returns Policy

Effective Date: January 17, 2025

At RegalBeau, we strive to provide you with exceptional products and a positive shopping experience. We understand that sometimes things may not work out as expected, and we want to make your return and refund process as easy and hassle-free as possible. This Refund and Returns Policy outlines the terms and conditions for returns and refunds.

Contact Information

Eligibility for Returns

At RegalBeau, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your items, you are eligible to return most products under the following conditions:

  • Return Window: You must initiate the return within 30 days from the date of delivery.
  • Condition of Products: The returned products must be in new, unused condition with all original packaging intact. Products that show signs of wear or have been used may not be eligible for a return.
  • Non-Returnable Items: Certain items are not eligible for return, including personalized or custom-made products and perishable goods (e.g., beauty products, personal care items), unless the item is defective or damaged upon receipt.

How to Initiate a Return

To start a return, please contact our customer service team at support@regalbeau.com within 30 days of receiving your item. In your email, please provide:

  • Your order number
  • A description of the product
  • The reason for the return

Once we review your request, we will send you a return authorization number along with detailed instructions on how to proceed with the return.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., receiving the wrong item or a defective product).
  • Recommended Shipping Method: We highly recommend using a tracked shipping service or purchasing shipping insurance for returned items. Unfortunately, we cannot guarantee receipt of returned items without tracking information.

Refund Process

Once we receive your returned item, we will thoroughly inspect it to ensure it meets our return policy requirements. After the inspection, we will notify you whether your return has been approved or rejected. If your return is approved:

  • Refund Issuance: We will process your refund and issue it to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error made by RegalBeau.
  • Refund Processing Time: Refunds typically take 7-10 business days to process, depending on your payment method and the policies of your financial institution.

Important Notes

  • Defective or Damaged Items: If your product is defective or arrives damaged, please contact us immediately. We will provide you with return instructions and a full refund or replacement at no cost to you.
  • Late Returns: Returns made after the 30-day window may not be eligible for a refund or exchange, unless the item is defective or there are exceptional circumstances.

At RegalBeau, we are dedicated to providing you with the best possible products and service. If you have any questions or concerns regarding our refund and returns policy, do not hesitate to reach out to us. Our team is here to assist you and ensure your complete satisfaction with every purchase.